Vendor management is an issue that is soaring up the payroll
agenda. It's now the second-most pressing challenge for payroll
professionals worldwide.
More than a third of those interviewed in
our latest research with the Global Payroll Association (GPA)
believe that vendor management is one of the most significant
challenges they face – and it appears to be becoming more of
a challenge for organisations as they continue international
expansion.
"One of the key benefits that companies expect their
vendors to provide is local knowledge and local language,"
says TMF Group HR and Payroll Portfolio Director Darren Beal.
"But all too often, their external HR and payroll supplier
operates out of a global service centre. Yes, they might offer one
contact person as an account manager, but that person doesn't
necessarily have on-the-ground local payroll expertise and local
language ability in all countries. These people regularly
interact with third party suppliers to
