Online intermediation services can be considered key to business
models, trade and innovation, which can improve consumer welfare,
and which can be used by both private and public sectors. The
European Union (EU) has published a regulation (Regulation (EU)
2019/1150)1 so as to enable the monitoring of online
intermediation services and to potentially secure consumers from
threats that appear. Ultimately, the aim is to enable the Union to
achieve a fair and transparent treatment for the business users who
use online platforms, giving them more effective options for
redress when facing potential difficulties, creating a more
predictable and regulatory environment for online platforms within
the EU.