Governing The Internal Use Of Artificial Intelligence – Key Considerations

Many studies indicate that more than 70% of companies are making use of artificial intelligence (AI) internally. In some cases, that means the development of an agentic tool or a customer-facing chatbot to bring efficiencies to a particular workstream. In other cases, it may be more general-purpose uses by employees of widely available AI tools. Increasingly, we see evidence of this in our interactions with our clients. Sometimes a client tells us that they first considered how to address an issue through the use of an AI-assisted internet search, or the formatting of an email or correspondence indicates it was drafted by an AI tool. Other times, a virtual notetaker will simply appear in an online meeting.