Continued Disruption To The Auto Dealer Retail Model

Despite the past year's challenging economic environment, the auto dealer business has been remarkably resilient. However, dealers have been operating in an increasingly disrupted environment; resulting in the need for dealers to review their own operating models and discover new ways to serve their customers in an increasingly online retail environment. This includes the re-evaluation of all aspects of their business, including:

Adapting to evolving technology trends

The onset of the COVID-19 pandemic and related restrictions has accelerated the trend towards technology and digitalization across all retail sectors. The shift to the digital space has led to an evolution from the traditional "brick and mortar" model of the OEM dealer network to a "bricks-and-clicks" structure.