On February 14, 2024, the British Columbia Civil Resolution
Tribunal (the "Tribunal") found Air
Canada liable for misinformation given to a consumer through the
use of artificial intelligence chatbots ("AI
chatbot").
The decision, Moffatt v. Air Canada, generated
international headlines, with reports spanning from the
Washington Post in the United States to the BBC in the
United Kingdom.1 While AI comes with economical and
functional benefits, companies clearly remain liable if inaccurate
information is provided to consumers through the use of any AI
tools.
Background
AI chatbots are automated programs that use AI and other
potential tools like natural language processing to simulate a
conversation and provide information in response to a person's
prompts and input. Common virtual assistants like Alexa and Siri
are all examples of AI chatbots.2
