ARTICLE · 05 JUNE 2025

Navigating Mail Disruptions And CRA's Digital Shift: Everything You Need To Know

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As Canada Post faces ongoing labour disruptions and the Canada Revenue Agency (CRA) transitions to digital mail delivery, Canadian taxpayers are urged to reassess their reliance on traditional mail for tax correspondence.

CanadaTax

Cassandra Knapman

Executive summary

As Canada Post faces ongoing labour disruptions and the Canada Revenue Agency (CRA) transitions to digital mail delivery, Canadian taxpayers are urged to reassess their reliance on traditional mail for tax correspondence. This article outlines the potential impacts of postal delays on the delivery of tax documents, highlights the CRA's shift toward digital communication and provides guidance for individuals and business taxpayers to ensure uninterrupted access to critical information.

The Canada Revenue Agency (CRA) has begun an initiative to migrate to online mail as the default method of delivering most business correspondences. The timing of this new initiative is opportune given the ongoing labour dispute between Canada Post and the Canadian Union of Postal Workers (CUPW), and Canadian taxpayers facing renewed concerns about potential disruptions to mail service.

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