CRTC Announces Changes To Unsolicited Telecommunications Rules

The Canadian Radio-television and Telecommunications Commission (CRTC) recently completed a review of the Unsolicited Telecommunications Rules (UTR),¹ and announced a few changes that are important to telemarketers.²

First, all telemarketers are required under the UTR to keep an internal do-not-call-list (DNCL) of numbers from consumers who have directly asked that they no longer be contacted.  The grace period for adding a number to an internal DNCL has been reduced from 31 to 14 days. This particular change to the rules comes into effect on June 30, 2014 (the remaining changes described below come into effect immediately).

Note that the grace period for making calls to numbers on the National DNCL remains at 31 days (i.e., you must use a version of the National DNCL that is no more than 31 days old).