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ARTICLE · 17 JULY 2024

Understanding Quebec's New Complaint Handling Regulation In The Financial Sector

McMillan LLP
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This bulletin examines the Regulation's scope and outlines its newly mandated procedures for complaint handling.

CanadaFinance and Banking
Jennie Baek
Jennie Baek
Jade Cassivi
Jade Cassivi
Tania Boulanger
Tania Boulanger
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Effective July 1st, 2025, the Regulation respecting complaint processing and dispute resolution in the financial sector (the Regulation) will set forth standardized procedures for handling complaints for Entities (as defined below). This initiative of the Autorité des marchés financiers (the AMF) marks a significant regulatory stride towards unifying complaint resolution practices across the sector. This bulletin examines the Regulation's scope and outlines its newly mandated procedures for complaint handling.

Fast Facts

  • The Regulation takes effect July 1, 2025.
  • The Regulation applies to financial institutions, financial intermediaries and credit assessment agents operating in Québec (the Entities).

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The foregoing provides only an overview and does not constitute legal advice. Readers are cautioned against making any decisions based on this material alone. Rather, specific legal advice should be obtained.

© McMillan LLP 2025

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