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ARTICLE · 15 FEBRUARY 2023

Penguins Can't Complain – AMF Re-Releases Draft Regulation On Complaint Processing

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The Autorité des marchés financiers (AMF) released another draft regulation relating to complaint handling, which is being published for comment for the second time.

CanadaFinance and Banking
AUM Law
AUM Law
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The Autorité des marchés financiers (AMF) released another draft regulation relating to complaint handling, which is being published for comment for the second time. The draft regulation respecting complaint processing and dispute resolution in the financial sector is intended to harmonize and support the fair processing of complaints in Québec's financial sector so that there is a common set of rules and practices followed by financial institutions, financial intermediaries and credit assessment agents. In particular, the AMF wishes to ensure that the analysis of such complaints enables those parties to identify recurring issues relating to their activities and take appropriate action to address them.

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