What The Newly-Empowered Electricity Consumer Expects From Their LDC

Aird & Berlis LLP recently hosted a complimentary webinar, examining the ways by which new technologies and customer engagement strategies will shape the electricity industry in the future. The webinar was moderated by Ron Clark, partner and member of the Energy Group at Aird & Berlis LLP, and presented by Adam White, Chief Executive Officer at powerconsumer inc.

In order to adapt and remain competitive in the electricity industry of the future, it is imperative for local distribution companies ("LDCs") to understand the evolving expectations of newly-empowered electricity consumers.

As rapidly improving economics create new investment opportunities for energy storage and distributed energy systems, consumers are facing choices they previously did not have. Still, it is difficult to ignore the widespread sense of consumer frustration with the cost of hydro in Ontario. Despite this frustration, in almost all cases (and for many reasons), customers want to stay