On March 14, 2016, the Office of the Hydro One Ombudsman officially
opened. The Ombudsman, Fiona Crean, and her team are tasked with
assessing, investigating and resolving complaints from the public,
including the company's 1.3 million customers, about the
operations of Hydro One and its three subsidiaries, Hydro One
Networks, Hydro One Remote Communities and Hydro One
Telecom. Ms. Crean will report to the Board of Directors.
The role of the Hydro One Ombudsman was created as part of the legislative amendments
to permit the partial privatization of Hydro One. In addition to
addressing individual complaints, the Ombudsman is empowered to
launch formal investigations into broader systemic problems or
patterns. As well, the Ombudsman can initiate an investigation
without a complaint if she thinks something may be wrong or needs
improvement with a set of policies or delivery of a service. If a
complainant is not satisfied with the process undertaken by the
Office of the
