OEB Issues Report Proposing Changes To Utility Customer Service Rules

As we discussed in an earlier post, the Ontario Energy Board (OEB) has been engaged in a review of Customer Service Rules for Electricity and Gas consumers. This was promised at the time that the OEB first implemented new rules to ban local electricity distribution companies from disconnecting residential consumers during the winter season.

On September 6, 2018, the OEB issued its Report on the Review of Customer Service Rules for Utilities. As explained in the OEB's cover letter to interested parties, this Report addresses Phase 1 of the customer service rules review, which was intended to look at:

• The current regulatory framework for gas distributors and whether it should be aligned with the regulatory framework for electricity distributors;