Virtual Workplace Investigations: The "Next Normal" – Best Practices

This is the second part of a three-part series

In the first part of our series on Virtual Workplace Investigations, we discussed how the COVID-19 pandemic has impacted workplace investigations, and why proceeding virtually can be an attractive option.

In this Part II, we take a closer look at virtual investigation best practices. While traditional principles generally still apply, the well-informed e-investigator will keep the following guidelines in mind.

Part II – Best practices

Knowing your tools

The investigator must be comfortable with the chosen virtual platform before meeting with their first witness.¹ Notably, they should ensure proper understanding of the video and mute functions, and be ready to provide technical assistance to their witness. Indeed, tech challenges may jeopardize the rhythm of the interview, and investigators should avoid this by familiarizing themselves with the technology ahead of time.