The Customer Service Standard under the Accessibility for
Ontarians with Disabilities Act, 2005 has been in force for
all employers in Ontario since January 1, 2012. If your
organization employs 20 or more employees in Ontario, you will be
required to report on your compliance with the Customer Service
Standard to the Ministry of Community and Social Services by
December 31, 2012.
To complete the report to the Ministry, your organization will
be required to answer a series of questions about how your
organization is complying with the Customer Service Standard. To
comply with the Customer Service Standard, your organization will
need policies, practices and procedures to address how it will
provide goods and services to persons with disabilities. In
addition, your employees who deal with the public or other third
parties will need to be trained on providing goods and services to
persons with disabilities.
