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ARTICLE · 16 MAY 2024

Arbitrator's Decision Concerning Inappropriate WhatsApp Messages Gets Overturned

In a recent decision, the Ontario Divisional Court overturned the decision of an arbitrator concerning the reinstatement of five employees who had been terminated by the employer...

CanadaEmployment and HR

In a recent decision,1 the Ontario Divisional Court overturned the decision of an arbitrator concerning the reinstatement of five employees who had been terminated by the employer due to allegations of workplace harassment and misconduct.2

What Happened?

The grievors, who were transit drivers, were texting through the messaging platform "WhatsApp" on their personal cellphones. These communications included negative, derogatory, and sexist comments about a female acting supervisor, "Ms. A". The comments were brought to the attention of the employer during an unrelated investigation, and a subsequent investigation into the grievors' conduct was initiated.

During the investigation, the investigator interviewed Ms. A, who had previously been shown screenshots of the offensive messages by another employee. Although she acknowledged that she was upset by the messages at the time, Ms. A did not file a formal complaint, nor did she wish to participate in the

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