AODA Customer Service Standard Changed July 1

Welcome back from your early summer vacation - Changes to the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA") came into effect on July 1. Employers must revisit their Customer Service Standard policies and procedures to ensure they are compliant with these changes.

The Customer Service Standard was the first standard to be enacted under the AODA. It is currently found in a standalone regulation. With the changes, it is now incorporated into the Integrated Accessibility Standard Regulation which contains the four other accessibility standards, i.e. the Information and Communication Standard, Employment Standard, Transportation Standard and Public Spaces Standard.