Refunds And Returns In The COVID-19 Era

As fallout from the COVID-19 pandemic ripples across the world, greatly disrupting the economy, Canadian merchants face challenges regarding increased demand for refunds and returns.

Government measures implemented to slow the spread of COVID-19, which restricted travel and mass gatherings and forced the closure of non-essential businesses, have had a significant impact on retailers and consumers alike. Many consumers are experiencing financial hardship, while merchants themselves are facing a surge in COVID-related class actions, as well as substantial cash flow issues.

Many retailers have suspended or otherwise modified their return policies in light of store closures and extended the return period upon reopening. However, as the Canadian economy begins to reopen, merchants have had to review and adapt their refund and return policies in order to meet the growing demands of consumers in this new climate. Accordingly, many businesses are seeking