IT projects are known to carry significant risk of delays, cost
overruns, and generally unsatisfactory results in any business
environment.
The uncertainty created by COVID-19 can cast an even more
dubious light on IT projects and contracts that are already in
flight, as well as make organizations hesitant to move ahead with
planned IT initiatives. However, even under the current
circumstances, customer organizations can be prepared to address
the resulting risks by understanding and leveraging the following
key legal rights and remedies under their IT contracts:
Business Continuity/Disaster Recovery
IT contracts often contain specific obligations of the IT vendor
with respect to business continuity, contingency and disaster
recovery planning. Specifically, the IT vendor should have a
documented contingency plan in place, setting out the emergency
back-up procedures which the IT vendor will implement where
necessary with a view to preventing any delay,
