Prepaid mobile phone servicesoffer flexibility and freedom to
those who do not wish to be locked intoa monthly plan. The downside
is that prepaid phone cards only remain active for a certain period
of time, called the "active period". At the end of the
active period any unused credits expire, unless the user "tops
up" the account before the end of the active period.
The Ontario Court of Appeal has recently upheld
Bell's practiceof expiring unused credits at the end of the
active period in Sankar v Bell Mobility Inc., dismissing
an appeal from summary judgement granted in favour of Bell in
February 2015.
Bell's prepaid wireless phone cards allow customers to
access its wireless network for a specified period of time. The
customer can extend the activation period by topping up the
account, that is, by adding additional credits on the account.
Customers who do not top up lose thecredits on the account, as it
is Bell's practice to claim the unused funds the day after
