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ARTICLE · 18 OCTOBER 2023

Major Changes To The Québec Consumer Protection Act Are Now In Effect

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On Oct. 5, 2023, the Act to protect consumers from planned obsolescence and to promote the durability, repairability and maintenance of goods (in French) (the Act)...

CanadaConsumer Protection
Guillaume Talbot-Lachance
Guillaume Talbot-Lachance
Élisabeth Lesage-Bigras
Élisabeth Lesage-Bigras
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On Oct. 5, 2023, the Act to protect consumers from planned obsolescence and to promote the durability, repairability and maintenance of goods (in French) (the Act), formerly known as Bill 29, received royal assent. The Act means significant changes to Québec's Consumer Protection Act (CPA). While some provisions have already come into effect, many will be phased in gradually over a three-year period, with certain provisions requiring the adoption of regulations.

As its title suggests, the Act introduces a range of new protections for Québec consumers. It is specifically aimed at manufacturers, retailers, automobile dealers and car makers, and impacts merchants who sell extended warranties.

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