FCAC Issues Its Business Plan For 2020-2021

Note:  This is the fifth in a series of monthly articles intended to parse the new federal financial consumer protection framework (the "Framework").  To view other articles in the series scroll down to the bottom of this article.

The Financial Consumer Agency of Canada (FCAC) recently posted its 2020-2021 Business Plan (Plan) which set out its priorities and planned activities to protect financial consumers.

New Vision and Mantra

The 2020-2021 Plan is the first issued under Commissioner Robertson's tenure and is guided by FCAC's newly articulated vision : to be a leader and innovator in financial consumer protection.  To execute on its vision, FCAC will integrate its regulatory, consumer education and financial literary roles to ensure alignment with its mandate to protect consumers.  This effort will be supported by a new organizational structure and the new operational mantra "One Mandate, One Team".