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ARTICLE · 20 MARCH 2015

Rogers Agrees To Pay $5.42 Million In Refunds For Misleading Advertising

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The Competition Bureau (the "Bureau") announced on March 16, 2015, that Rogers Communications Inc. has agreed to pay $5.42 million in refunds to consumers.

CanadaAntitrust/Competition Law
Imran Ahmad
Imran Ahmad
Christopher Hersh
Christopher Hersh
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The Competition Bureau (the "Bureau") announced on March 16, 2015, that Rogers Communications Inc. ("Rogers") has agreed to pay $5.42 million in refunds to consumers in connection with "premium text messaging" charges on their wireless phone bills. This settlement was made in connection with proceedings brought by the Bureau regarding whether the fees for the services in question had been adequately disclosed to consumers.

Background

In September 2012, following a five-month investigation, the Bureau commenced legal proceedings against Bell Canada ("Bell"), Rogers, TELUS Corporation ("Telus") and the Canadian Wireless Telecommunications Association ("CWTA"), alleging that they had engaged in misleading advertising associated with for fee "premium texting services." The remedies sought by the Bureau included both full customer refunds and administrative monetary penalties ("AMPs") of $10 million each from Bell, Rogers and Telus, and $1 million from the CWTA.

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