The Federal Court of Canada has ordered the Commission for Complaints for
Telecom-television Services (CCTS) to release consumer complaints
about Bell's alleged deceptive marketing practices to the
Competition Bureau.
The CCTS accepts and resolves complaints from Canadian telecom
consumers about all aspects of their home phone, long distance,
internet and wireless services.
In August 2018, the Bureau commenced an investigation into
potentially false and misleading representations made in connection
with the promotion of Bell's residential services, including
home phone, internet and television sold separately or in
bundles.
The Federal Court order requires the CCTS to produce records
including copies of consumer complaints filed against Bell relating
to its residential services, and written responses to the
Bureau's questions.
