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ARTICLE · 18 JANUARY 2018

ACCC Increases Enforcement Of Consumer Guarantees Against Airlines

Jones Day
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Following consumer complaints, the Australian Competition and Consumer Regulator has released a report reminding airlines of obligations when dealing with the flying public.

AustraliaTransport
Nicolas Taylor
Nicolas Taylor
Prudence Smith
Prudence Smith
J. Bruce McDonald
J. Bruce McDonald
Yizhe Zhang
Yizhe Zhang
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The Situation: Following consumer complaints, the Australian Competition and Consumer Regulator ("ACCC") has released a report reminding airlines of obligations when dealing with the flying public.

Looking Ahead: The ACCC has indicated that this is only the first step, and that it will seek to further engage with the airlines in 2018 to discuss its "expectations for change," to include amending their practices and possibly providing refunds.

In December 2017 the ACCC, in response to complaints in the Australian airline industry, took the significant step of releasing a report on airline business practices: "Airlines: Terms and Conditions" ("Report"). The Report highlights the most common issues arising in the Australian airline industry when it interacts with the flying public under the Australian Consumer Law ("ACL"), in particular, in relation to statutory consumer guarantees. The Report addresses conduct of all airlines operating in Australia (including both

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