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ARTICLE · 12 JULY 2015

Silent number? Maybe not - another telco breach

Holding Redlich
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SPC breached various obligations by inadvertently removing the silent number classification from its customer records.

AustraliaMedia, Telecoms, IT, Entertainment
Nicole Hebblewhite (Formerly With Holding Redlich)
Nicole Hebblewhite (Formerly With Holding Redlich)
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The Australian Communications and Media Authority (ACMA) has found that the Southern Phone Company Limited (SPC) breached various obligations by inadvertently removing the silent number classification from its customer records when uploading customer data to the Integrated Public Number Database (IPND).

An investigation into the conduct of SPC was commenced by the ACMA following complaints from two SPC customers alleging that their unlisted telephone numbers had been published online.

The ACMA's investigation concluded that SPC had failed to protect the unlisted numbers and associated name and address details of 3,854 residential SPC customers by incorrectly classifying them as listed numbers when it submitted data uploads to the IPND manager on 18 March and 15 April 2013. SPC's incorrect classification of customer's telephone numbers directly resulted in the personal information of those persons being published in the IPND and some regional directories. The IPND,

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