Managing Service Disruption In Local Government

In short

Operational resilience in local government requires more than continuity planning. Learn practical steps councils can take to strengthen service delivery, manage disruption, improve decision-making and maintain critical services when conditions change.

Operational resilience is a critical issue for modern local governments. From natural disasters and cyber incidents to workforce shortages, contractor failures and financial pressures, councils are operating in an environment where disruption is apart of day-to-day operations. The challenge is whether councils can continue delivering critical services when disruptions occur. Thestrongest councils treat resilience as an organisational capability rather than a plan sitting on a shelf.