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ARTICLE · 29 FEBRUARY 2020

Renewable energy industry establishes New Energy Tech Consumer Code

Marque Lawyers
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If you breach the NET Code, the Administrator can require you to take steps to fix the breach, or suspend/expel you.

AustraliaEnergy and Natural Resources
Hannah Marshall
Hannah Marshall
Danielle Kroon
Danielle Kroon
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New Energy Tech (NET) providers are ringing in the new year with a brand new Consumer Code.

The Code is voluntary and sets minimum consumer protection standards for NET providers.

NET includes things like solar panels, energy storage systems and other emerging products and services which sit behind the electricity meter. It includes small-scale products (for inhome or small business), but not simple or off-the-shelf tech.

The Code largely reflects practices which would be required by NET suppliers already in order to meet general legal obligations such as avoiding misleading or deceptive conduct, unconscionable conduct, statutory guarantees and rules around unsolicited agreements in the Australian Consumer Law (ACL). However, being industry specific, it offers clearer guidance on the steps that NET suppliers should take to comply.

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