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ARTICLE · 20 DECEMBER 2017

Managing risk and avoiding victimisation when responding to workplace complaints

The prospect of a victimisation complaint is reduced if give measured response to an employee complaint and perceived risks. .

AustraliaEmployment and HR

When an employee lodges a bullying or sexual harassment complaint against a colleague, employers are faced with complex intersecting obligations and a need to act.

A workplace investigation will often be commissioned. The "accused" is usually entitled to a chance to respond. Employers will try to not prejudge the complaint. The employer must also ensure, so far as is reasonably practicable, a safe workplace for all while the investigation takes place. Work must continue. A risk assessment is undertaken and colleagues may be separated.

A recent decision of the NSW Civil and Administrative Tribunal in James v Department of Justice, Corrective Services NSW [2017] NSWCATAD 238 considered the difficult process of managing such an investigation and how steps, apparently taken in the interest of safety and investigation integrity, were nevertheless found to be victimisation under the Anti-Discrimination Act 1977 (NSW).

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