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ARTICLE · 02 NOVEMBER 2025

Flexible Work Arrangements: Process And Evidence Matter – Chandler V Westpac Explained

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Fair Work Commission clarifies the obligations of employers when responding to employee requests for flexible work arrangements under the Fair Work Act 2009 (Cth).

AustraliaEmployment and HR
Linda Mackinlay
Linda Mackinlay
Saige Levy
Saige Levy
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As employers continue to navigate the complexities of hybrid and remote work arrangements, a recent decision of the Fair Work Commission (Commission) clarifies the obligations of employers when responding to employee requests for flexible work arrangements under the Fair Work Act 2009 (Cth) (FW Act).

While the decision in Karlene Chandler v Westpac Banking Corporation [2025] FWC 3115 has attracted significant attention and is seen as empowering employees to assert their right to work from home, it remains confined to its own facts and context. Nevertheless, it serves as a reminder for employers to review how they handle flexible work requests, ensure compliance with procedural requirements, and maintain clear evidence to support their operational decisions.

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