ARTICLE · 08 NOVEMBER 2011

Eight lessons for IT outsourcing

DLA Piper Australia

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Successful IT outsourcing relies on good planning and drawing a roadmap of how a project should proceed.

AustraliaEmployment and HR

Caroline Atkins

No one will disagree that successful IT outsourcing relies on good planning. However, good planning is not just about setting timelines and delivery dates. It also involves drawing a roadmap of how a project should proceed, understanding how it can unravel and detailing what the parties must do to ensure they stay on course.

As the following eight lessons will show, good planning is best conceived from experience.

LESSON 1

APPLY THE KISS PRINCIPLE

Keep It simple, stupid!

There is no problem with the technical specifcations being complicated – they will be read and administered by technical people who will understand the complexities. however, pricing schedules, performance arrangements and things that are administered by non-technical people need to cater to all levels of training, skill and even commitment.

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