Debt recovery in Scotland

‘Joe Bowie is a key contact and ensures that the services provided are always first class and both customer and client-focused.’

‘Really strong from a technical perspective, there seems to be no scenario that they are unable to suggest a solution/ course of action for. The team is extremely helpful and is prompt to respond to queries.’

‘Thomas Lillie has been extremely helpful on a number of occasions. Thomas has assisted with queries, suggested solutions to issues and taken a real collaborative approach to working. He has been an absolute pleasure to work with and is always available at the end of a phone to discuss thoughts/concerns.’

‘Aberdein Considine has a vast span of knowledge and an excellent understanding of their client’s requirements, processes and appetite for risk. This is demonstrated and evidenced in their support and guidance offered, clearly setting out appropriate options to resolve.’

‘Myra Scott is so approachable and happy to help; nothing is too much trouble. She will highlight any areas for concern, carrying out further analysis to get to the bottom of issues and will work together with us to ensure our customer journey is as smooth as possible at what is a very difficult time for them.’

‘Aberdein Considine is a firm that listens to its clients’ needs in my experience from working with them. They are honest enough if they ever make a mistake, are readily contactable, and have their clients’ interests at heart.’

‘Ross Webb is proactive and commercial in driving cases forward.’

‘Laura Browne has outstanding knowledge and experience in the field of mortgage repossession. She is organised and very capable; a pleasure to work with.’

‘Brodies have demonstrated a real underlying understanding of the debt recovery sector and have a culture that lends itself to excel in this space. The treatment of customers is appropriate and fair whilst maintaining excellent performance levels.‘

‘Brodies’ team are knowledgeable, responsive and thorough debt collectors. They are a professional, reliable and courteous team. Happy to help with any complex requests. We can rely on their experience and industry knowledge to provide cost effective up to date advice and opinions.‘

‘A knowledgeable and courteous team, always willing to go that extra mile. They consistently provide a high level of service to our customers to ensure debtors are treated fairly while maintaining a focus on payment.’

‘Frank Johnstone has worked with us for many years, and is a valued and trusted partner. He is always available for carefully considered advice, and proactively contacts us where there are changes to ensure we can make fully informed decisions. He always puts his clients’ needs first and is a real pleasure to work with.’

‘The Brodies team are highly knowledgeable and always willing and available to share that knowledge. Nothing is too much trouble for them.‘

‘The connectivity between the departments is first class, with everyone aware of not only the major issues but many of the smaller issues as well. Gives a real sense of partnership with the practice as a whole.’

‘The team are approachable, helpful and always on hand to assist with queries. They always do their best for the client.’

‘Very good at keeping on top of their work, keeping us informed of any issues.’

‘An excellent proactive firm offering a first-class service and advice.’

‘Shoosmiths provides an end-to-end service across all UK jurisdictions which is a key capability for us. The service offered is of high quality.’

‘The team at Shoosmiths is very knowledgeable, approachable and is willing to assist and provide guidance & training. This has been particularly useful during Covid and preparations for restart.’

‘Andrew Foyle and Stuart Clubb provide a first-class legal and commercial service to clients.’

‘Andrew Foyle has a considered commercially sensitive approach to litigation and as a solicitor advocate can provide first-hand knowledge and experience of every element of the process.’

‘Instructions are actioned immediately and by the individual best suited to the level of instruction given. Matters are moved forward in a timely and proactive manner and one does not need to chase progress.’

‘They understand debt recovery and the balance between pressing forward against costs consideration. Debt recovery is not seen as a “poor relation” and gets dealt with in a reassuring manner. This is right across the department irrespective of individual which builds confidence in the team as opposed to individuals. If an individual is away the team deals with you with knowledge of your issues.’

‘Andrew Foyle is a seasoned veteran of contested debt recovery cases and an excellent banking lawyer.’

‘DWF are always thinking about their client’s point of view. We have found them reactive, creative and diligent on all matters of our work. We couldn’t speak more highly of them.’

‘They have a great portal with easy access to all case information and documents. Back-up resource for English legal work has also been made available to us should it be required due to Covid. The people are all a pleasure to work with.’

‘No one is as knowledgeable or as passionate as Ricky Cannon.’

‘The DWF debt recovery team is truly fantastic and assists us with all of our needs and requirements. Their knowledge and drive to succeed is to be both welcomed and valued.’

‘Ricky Cannon is dedicated, hardworking and knowledgeable.’

‘Always readily available and aware of latest position on cases of significant interest.’

‘The DWF team has a can-do attitude and innovative approach to debt recovery. They are proactive in suggesting solutions, highlighting the best commercial outcome coupled with risk factors. They are responsive, always putting their clients’ needs first and will go that extra mile, whether that be in producing bespoke reports at haste or to assist with understanding complex points of law.’

‘From the commencement of the relationship with Harper Macleod it has been a smooth and transparent process. The quality of the work and feedback we have received has been exactly what was sold to us. From partner to associate level we have been kept informed and where necessary provided with advice and guidance on areas where our knowledge would have not been sufficient to make an informed decision. The billing process is clear and accurate and on the rare instance where a query has arisen this has been addressed and resolved without hesitation.’

‘The Harper Macleod debt recovery team is not only extremely efficient and friendly, but they are industry experts too. I work with the team on a regular basis, which consists of partners, associates, trainees and paralegals, and I have absolutely no complaints about the experience I have received so far. Each member of the team shows their individual strengths when communicating with us, and when combined, make a great team, who can work together with a common aim.’

‘The individuals that I communicate with are very self-aware and understand the impact that their advice can have on our business. The industry I work in is very complex and perhaps unknown, and we appreciate that each individual strives to ensure that they have a full knowledge of that industry to provide us with the best advice possible.’

‘The team is very helpful and knowledgeable. They take myself and the credit manager though all the legislation and the various options for each customer and keep us up-to-date. They also take into account all the various costs that may be incurred along the way.’

‘I have regular contact with different people in Harper Macleod and the excellent quality of response is consistent across different solicitors, different issues and different specialisms.’

‘They understand our ethos and values.’

‘They provide a very professional service at excellent rates and are always available to discuss any matters and have always given very sound advice on matters. They are very engaging and communication from their team is very proactive and timeous.’

‘We benefit from the strength in depth that Harper Macleod offers and I know that we generally engage the whole firm, rather than individuals, which is comforting.’

‘The team is on the ball and communication is good.’

‘They respond in a timely manner.’

‘UK coverage and extensive knowledge of legislative differences between Scotland and England.’

‘Regular reviews and attentiveness.’

‘Highly professional, quick response times, provides guidance on strategy/ next steps.’

‘Highly knowledgeable in their field, very responsive. Efficient and professional throughout. Build strong relationships.’

‘The individuals that I communicate with at Addleshaw Goddard are exceptional. They are not only experts within the legal industry generally, but also experts in the niche areas of law which we deal with on a regular basis.’

‘The team is open, honest and trustworthy. They are hard-working and determined to obtain the best result possible for us. In doing so, the team provides us with sound advice, always steering us in the direction which is best for the business, and achieves what we set out to achieve.‘

‘The team always understands and appreciates the objective we have when dealing with matters of dispute, and are sure to bear that objective in mind throughout communications with any third party.’

‘We have used Addleshaw Goddard for a number of years and the advice and service that we receive from them is always top class. They are very easy to deal with.’

‘Addleshaw Goddard is a very professional firm to deal with. They are transparent and always communicate with clients. This is a huge contrast to other firms we have dealt with in the past. The staff are fantastic to deal with.’

‘The team’s strength is its knowledge of the subjects that it deals with and that they treat each debt individually rather than as a route to earning fees.’