A well-established firm in the Newcastle debt recovery market, Muckle LLP acts for both local and national clients, ranging from private individuals to public sector organisations and large companies. It handles the full scope of debt-related issues, benefitting from its relationships with local insolvency practitioners and enforcement officers. The department is also able to draw on the the firm’s dispute resolution and insolvency groups and the availability of sophisticated debt recovery solutions such as its online debt collection portal, Muckle Collect. Department head Beverley Oliver has extensive experience acting on the collection of both commercial and consumer debts. Kelly Jordan is a key contact for insolvency-related issues.
Debt recovery in North
Other key lawyers:
‘The team is quick to reply and always makes sure to respond, keeps me updated on everything and lets me know when deadlines approach. Our contacts are always so helpful.‘
Soil Environmental Services
Kans and Kandy Wholesale
- Assisted Kans and Kandy Wholesale with the full collection of debt in the sum of nearly £91k.
- Advised Smith Marston on obtaining a payment from a debtor based in Scotland.
- Assisted Kaefer with sending a pre-action letter to a debtor with the aim of collecting debt amounting to nearly £205k.
Acting for both corporate and individual clients, Womble Bond Dickinson (UK) LLP is highly active in the full range of debt recovery and enforcement matters, placing a particular emphasis on the education, property management, charity and public sectors. The team is multi-disciplinary in nature and includes not only lawyers, but also project managers, data analysts, knowledge managers and an in-house costs group. Having spent two decades at the firm, senior debt manager Sue Pattie leads the department, where chartered legal executive Helen Vaughan is also a key figure; both are praised by clients for being ‘personable and professional’.
Other key lawyers:
‘The team is friendly and approachable while also being responsive and professional. I have been able to strike up an excellent relationship remotely which is delivering results.‘
‘An outstanding team that has everything in abundance – an array of knowledge accumulated over the years, a fresh approach to issues and willingness to listen to a client’s problem.‘
‘The team was friendly and put me as a client completely at ease. The team members all took the time to get to know me, my needs and the desired outcome for my services. Whenever a call was made, all questions were answered smoothly and efficiently. Their subject knowledge was excellent.‘
‘I have worked with Helen Vaughan and Sue Pattie and find both personable and professional.‘
‘Sue Pattie is very approachable and has a vast knowledge built up over the years, which makes her a standout.‘
‘Helen Vaughan gives a friendly ear when required, but also – when the going gets tough the tough get going.‘
The Insolvency Service
A-One+ Highways Agency
The Kings School, Canterbury
Marillac Neurological Care Centre
H Malone & Sons
St Bees School, Cumbria
Pocklington School, York
- Advising the Insolvency Service on the effective recovery of legal costs following the disqualification of company directors pursuant to the Company Directors Disqualification Act 1986, recovering over £1.1m.
- Advising A-One+ Highways Agency on the recovery of damages to the agency’s property following accidents on the network’s road systems, entailing recovery of sums in excess of £6.6m.
An established name in the financial services sector, Scottish law firm Aberdein Considine has a notable presence in Newcastle, where Thomas Lillie leads the lender services group and 'provides first-class advice'. The team is praised by clients for providing debt and asset recovery services to secured lenders and acts for a varied client roster of banks, asset-based lenders, building societies, debt purchasers and other lenders. The practice also has a particular strength in banking and finance litigation.
Other key lawyers:
‘Very effective team with expertise in debt recovery, particularly acting for secured lenders‘
‘The team is flexible, approachable and knowledgeable. It understands issues from a client’s point of view and offers first-class advice.‘
‘The team is always willing to offer assistance, notwithstanding how big or small the query is. The team members will deal with a standard query with as much professionalism and attention to detail as they would with a non-standard query. The partners have a broad range of knowledge and a team of solicitors and paralegals who can also provide help and advice.‘
‘Thomas Lillie is the partner operating out of the Newcastle office and always provides first-class advice and support. Thomas is approachable and available for queries and guidance. He ensures that the legal service provided by Aberdein Considine is always of the highest quality.‘
Computershare Loan Services
The Mortgage Lender
Charter Court Financial Services
West Bromwich Building Society
Royal Bank of Scotland
- Instructed by one of the UK’s largest loan servicers in litigation and recovery action on residential and commercial real estate loans, representing a range of private equity charge holders and mortgagees.
- Representing one of the ‘Big Four’ banks in the enforcement of hundreds of personal guarantees against directors arising out of its commercial lending division, often involving cross-border litigation and enforcement action.
- Representing two of the ‘Big Four’ banks in mortgage recovery litigation, acting on large volumes of instructions per month, including the provision of outsourced ‘rehabilitation’ services.
Short Richardson & Forth
Tim Berg heads Short Richardson & Forth’s debt recovery department, which assists individuals and large private limited companies. The team’s workload includes a high volume of matters concerning unpaid invoices; its strengths also lie in handling rent and service charge arrears, accelerated residential repossession and commercial forfeitures. Reacting to market trends pertaining to claims management, the team’s client roster now includes more companies active in this space. As a result, recent mandates include advising on compliance with Financial Conduct Authority (FCA) regulations, alongside handling traditional consumer law issues and pre-action protocols.
Other key lawyers:
- Acting on behalf of a firm of family law solicitors dealing exclusively with individual debtors.
- Acting on behalf of a claims management company regulated by the Financial Conduct Authority (FCA), with additional work involving FCA compliance.
- Acting on behalf of a local trust dealing with both individual and corporate debtors.
Traditionally, Ward Hadaway is very active in commercial debt recovery in the credit hire arena, particularly in relation to construction and vehicle hire. Of recent note, the team’s growing client roster also testifies to its increasing presence in the local authority debt space. In seeking to enhance its case management efficiency, the group's workflow now integrates specialist debt recovery system Liberate. Insolvency experts Steven Petrie and Jane Garvin share leadership of the department and are ably assisted by recently promoted associate Vicki Alexander.
Other key lawyers:
‘The team give excellent support and detailed explanations of issues faced by the local authority.’
‘We have worked closely with Steven Petrie and Vicki Alexander – both have given us excellent service and support.’
Cemex UK Operations
London Borough of Bexley
Led from Darlington by associate Phil Masters, BHP Law's team is regularly instructed by a significant number of insolvency practitioners as well as small and medium-sized enterprises. The core strength of the practice lies in the credit management and debt recovery space, where it assists clients with collecting outstanding book debts. The firm is also increasingly sought after by clients aiming to recover debts from tenants and guarantors.
Industrial Cleaning Equipment (Southampton)
- Carried out repeat debt recovery work for Industrial Cleaning Equipment, recovering nearly £100k
- Carried out repeat recovery work for family business Summerhouse Architects, ensuring prompt payment of debts and maintaining cash flow
- Acted on repeat debt recovery instructions from Apollo Doors.
It has been an eventful year for Sintons LLP’ debt recovery team. Following the departure of practice head Colin Churchward in April 2019 for St James' Square Law Firm, November 2019 saw Allison Thompson join from legacy firm Watson Burton. Thompson now leads the group, which is noted for its strength in assisting clients with unpaid invoices as well as unpaid rent and charge arrears.
‘Working with Sintons feels like an extension of our in-house resources rather than going external – the team members take time to learn about our business, they understand what makes us tick and provide services which match our needs. Sintons talks our language and provides advice which is pragmatic and easily understood.‘