Debt recovery in East Midlands

Flint Bishop LLP

For high-volume business-to-business debt recovery work, Flint Bishop LLP is a stand-out firm in the region and one of the leading practices nationally. The group, which advises on all issues ranging from the initial request for payment through to litigation, is particularly active in the utilities sector where it recently advised a number of energy companies; the team also handles significant work for building supply companies. Recently, the team has increased its use of data analysis tools in order provide its clients with tailored debt recovery processes. Practice head Qamer Ghafoor also acts as the firm’s chief executive, while Natalie Lloyd-Nash is the primary contact for most clients on the firm’s roster.

Practice head(s):

Qamer Ghafoor

Other key lawyers:

Natalie Lloyd-Nash


‘They have taken the time to build an excellent relationship. They are constantly available to offer advice.’

‘Peter and Natalie are a joy to work with. Their knowledge is second to none but what makes them special is their passion for the job at hand. They are always available to offer advice and support and even go out of the way to provide us with information changes that may impact us well in advance of them coming into effect. It is this that has made them stand out from the other firms.

Key clients

Marston’s plc


UK Mail

Royal Mail

Food Standards Agency


Belron UK Ltd T/A Autoglass

Haven Insurance

Sixt Rent a Car Ltd

Contract Natural Gas (CNG)

Work highlights

  • Exceeded expectations on the amount recovered for Gazprom Energy in respect of live and ceased debt.
  • Advised Saint-Gobain Building Distribution Limited on the recovery of numerous debts.
  • Assisted CNG with its internal collections procedures during the global pandemic and handled a live debt project to ease internal collection issues.

Shoosmiths LLP

During 2021 Shoosmiths LLP teamed up with national collections, recoveries and enforcement company Chartsbridge to create a new debt recovery joint venture, Equivo, which aims to provide a ‘one-stop shop’ multi-disciplinary recoveries service for clients. The new business has a sizeable team in Northampton, including Melanie Chell, who is now director of client experience and culture at the new venture, while remaining a Shoosmiths partner.

Other key lawyers:

Melanie Chell

Wilkin Chapman LLP

Wilkin Chapman LLP is a leading provider of business-to-consumer debt recovery services, with expertise that spans utilities, credit union debt and PPI mandates. The group also has significant experience in the public sector, and works with local authorities including Nottingham City Council and a number of London boroughs to recover unpaid council tax and business rates. Chris Grocock leads the team and combines his debt recovery knowledge with a strong insolvency practice. Paul Bowden is also an insolvency specialist, regularly acting for petitioning creditors on personal insolvency issues.

Practice head(s):

Chris Grocock

Other key lawyers:

Paul Bowden; Mark Taylor


‘The team provides tailored and targeted support relating to the recovery of council tax and business rates. The firm specialises in this area and specifically uses appropriate mechanisms for recovery relevant to individual cases, such as applications for charging orders or insolvency actions. This type of support is unique to local authorities and over the years it has fine tuned its processes and case management system to minimise manual intervention. The billing is on time and accurate. The team will also help authorities develop innovative solutions for the recovery of overdue debt as needed. The team is experienced, flexible and on hand to assist as needed.’

‘The partner Paul Bowden is an experienced solicitor in the team and is always available to help with specific cases or any other contractual matter. Regular client meetings are held to discuss cases, caseload and overall management of contract, including new and innovative approaches to debt recovery. They manage a team that is flexible and works well with us. Honesty and openness are qualities we value in them, as well as their experience in this area of work.’

‘Our Account Manager Mark Taylor is very pro-active in obtaining feedback, good and bad. He keeps in regular contact with us and shares any news best practices and information that he feels may be beneficial to us and our company. He is very approachable and always easy to get along with, he responds to communication in a timely manner and makes himself available.’

Key clients

Western Union Retail Services GB Limited

Canal & River Trust

Transave Credit Union Limited

University of East London

Gladstone Brookes Limited

London Borough of Bexley

London Borough of Haringey

London Borough of Newham

Debt Collection Services UK Ltd

Octopus Energy Limited

Roythornes Solicitors

Roythornes Solicitors' client base is notably broad, spanning private companies, recruitment agencies, insolvency practitioners, major accountancy firms and solicitors, and the team advises on the full spectrum of mandates from the initial stages of contacting debtors through to any disputes that may arise. The day-to-day practice is led by chartered legal executive Catherine Rickett and Victoria Stevenson, who is the lead partner for both the personal injury and debt recovery teams.

Practice head(s):

Victoria Stevenson; Catherine Rickett


‘All of the team provides support above and beyond what we would expect. They are always contactable and available to provide advice.’

‘Good consistency within the team.’

‘Catherine Rickett has been a pleasure to work to deal with over the last 4 years, she has, without realising, provided me with knowledge of dealing with difficult customers in paying debts and each time we pass overdue debt over to Roythornes the help/guidance given is above and beyond.’

‘We are very happy with their quick, efficient and reasonably priced service They have an in depth knowledge of all legal processes associated with English debt recovery.’

‘Efficient and yet very approachable, the team have successfully been able to offer their high standards of service working from home during the pandemic. They been available to talk through issues and respond promptly.’

‘Very professional firm and excellent customer service. They are always a pleasure to deal with, friendly, efficient and helpful. They have provided information and adapted it to suit our requirements and always deliver on time. The firm’s service is accurate, consistent and timely.’

‘Dealing with Catherine is an absolute pleasure, she is always friendly, gentle with advice, relevant, helpful and so approachable. I deal with different firms on a daily basis and Catherine stands out as an exceptional person to deal with and I trust her advice and guidance completely.’

‘The understanding applied to my problem from them was welcoming as I believed that there was no hope in retrieving what was owed. They explained the process thoroughly to me so as there was complete transparency and clear understanding for both parties.’

Key clients


The Food Marketing Experts

Brown & Co

IS Sundries

Integrated Communications Systems

Games Workshop

Approach Personnel

E4Law T/A Lextox

Reydon Sports PLC

Mattioli Woods PLC

IJL Communications

Kings Bros

UK Private Psychology Limited


Joyce Designs

BWB Consulting

Masstock Arable (UK) Ltd T/A Agrii

Taurus Collections

Print Marshall Ltd

Work highlights

  • Assisted a client with the recovery of £189,804.
  • Advised I.S Sundries on the recovery of a debt in the sum of £2,411 for unpaid invoices
  • Assisted Masstock Arable (UK) Ltd with the recovery of a debt in the sum of £14,463 for unpaid invoices.

Smith Partnership

Smith Partnership has diverse debt recovery expertise which spans a range of debt types including consumer and lending issues, bridging loan shortfalls,  consumer goods work, unpaid tuition fees and trade debt mandates. The team works with clients at all stages of the recovery process including issuing statutory demands, abridged demands and winding petitions as well as representing clients in bankruptcy and winding up hearings. Commercial litigator Claire Twells leads the team and acts for clients in small claim and fast track trials.

Practice head(s):

Claire Twells


‘A professional firm with a friendly approach to clients. Reasonable prices and good communication.’

‘We particularly appreciated Claire Twells’ willingness to go above and beyond for us, where availability of funds is challenging, and therefore collection of potentially bad debts even more critical.’

Key clients

Central Joinery Limited

Abbey Glass Limited

Busy Bees Nursery Limited

D C Legal

Kiddie Winks Day Nursery

Derby County FC

Burton Albion FC

Evogo Limited

University of Leeds

Avanti Gas PLC

Work highlights

  • Advised Evogo Limited on all aspects of its debtor ledger based on the hire of vehicles by individuals and consumers.
  • Advised Busy Bees Nurseries Limited on the recovery of unpaid nursery fees, worth over £500,000 in 2020.
  • Advised University of Leeds on all aspects of debt recovery in respect of student tuition fees.

Nelsons Solicitors Limited

Nelsons Solicitors Limited's practice, which includes a mix of lawyers and debt collectors, has a strong reputation for domestic debt recovery work; it has also recently developed its international offering. The group focuses on the pre-action collection process, though is also capable of handling contentious issues. Simon Key leads the team.

Practice head(s):

Simon Key


‘Clear, precise communication throughout the process.’

‘Always informed of any communication with the debtor.’

‘Specialist debt collection team with the added bonus of lawyers should debts be uncollectable. Regional firm with a strong relationship based approach.’

‘Attention to detail on cases and clear guidance on cases.’

‘Always happy to jump on a call to discuss cases.’

‘Simon Key, the partner in charge of the Debt Recovery Team, is knowledgeable, helpful and approachable.’

‘We have used Nelsons for many years now for our Debt Recovery work and due to their exceptional performance have no hesitation in giving them our total endorsement. Nelsons keeps us fully informed on all of our matters and we have over the years established an outstanding working relationship with them.’