Debt recovery in East Midlands

Flint Bishop LLP

Flint Bishop LLP specialises in bulk commercial debt recovery solutions, offering complete end-to-end collections solutions and single solution recovery options for large firms. The department has an enviable track record in the B2B utility industry where it acts for some of the largest energy suppliers in the UK providing both live and ceased debt recovery. Recently, the firm has developed a new scorecarding system which highlights areas within a debt portfolio which require more resources in order to maximise recoveries – one of many technological offerings which clients find ‘extremely useful’. Qamer Ghafoor is both the firm’s CEO as well as the head of the debt recovery department and continues to act for some of the firm’s largest clients. Debt recovery managers Catherine Marksman and Natalie Lloyd-Nash are also noted.

Practice head(s):

Qamer Ghafoor; Catherine Marksman; Natalie Lloyd-Nash

Testimonials

‘The team are very passionate about their role, there system allows us to keep in touch in real time which is extremely useful to us. This year they have just launched a new data team which provides detailed performance on our recoveries.’

‘Natalie Lloyd-Nash breeds positivity and this has filtered down to her team.’

Key clients

LexisNexis

UK Mail

Royal Mail

Food Standards Agency

Costcutter

Belron UK Ltd T/A Autoglass

Haven Insurance

Sixt Rent a Car Ltd

Contract Natural Gas (CNG)

Work highlights

  • Managed the recovery of Royal Mail Limited’s commercial collections and salary overpayments. Managed the referral of circa £8.7 million in commercial debts.
  • For Saint-Gobain Building Distribution Limited, managed to achieve a realisation rate of 71% since commencing work with the client in early 2020 when considering monies recovered and agreed payment plans.

Wilkin Chapman LLP

A particular area of expertise of Wilkin Chapman LLP is legal debt recovery in the public sector. The practitioners assist local authorities across the UK in relation to recoveries concerning, among others, council tax and business rates, sundry debts as well as property related debts. Due to the extensive experience with local authorities, the team does ‘not only know the policies and procedures for local authorities’ but is also able to provide answers to ‘queries about more unusual court processes’. Further focus areas of the firm are utility debt recovery, credit union debt recovery, bankruptcy and winding up petitioning as well as order for sale applications. Chris Grocock heads the team. Paul Bowden is a further key practitioner.

Practice head(s):

Chris Grocock

Other key lawyers:

Paul Bowden

Testimonials

‘Excellent customer service focus.’

‘Experienced in managing utility portfolios. Desire to learn the nuances of the utility sector. Willing to operate collaboratively with the client to protect brand and reputational risk. Cost conscious.’

‘The team are friendly, approachable and professional. Chris Grocock is easy to work with and doesn’t overcomplicate things unnecessarily.’

‘An excellent team who are experienced in local authority policy and practise, they are always available to provide support or guidance on specific cases in addition to the bulk collections activity they currently undertake on our behalf. Wilkin Chapman are always innovative in their collections strategies, to ensure they are providing the best service for us, as a local authority and for our customers.’

Key clients

Western Union Retail Services GB Limited

Canal & River Trust

Transave UK Credit Union Limited

Commsave Credit Union Limited

University of East London

Gladstone Brookes Limited

Octopus Energy UK Limited

Debt Collection Services UK Limited

Barnsley Council

London Borough of Bexley

London Borough of Newham

London Borough of Haringey

University College of Football Business

Medicines & Healthcare products Regulatory Agency (MHRA)

Azzurro Associates Limited

Work highlights

  • Appointed sole provider through a procurement process, as part of our panel appointment to London University Purchasing Consortia (LUPC) Framework agreement.
  • Provided a pre-legal and legal debt recovery service to Azzurro in relation to various debt portfolios purchased by the company.
  • Following an initial feasibility study, developed a “3-way” collaborative process with Barnsley Council to handle all “returned” unpaid Council Tax cases from their external Enforcement Agent(s).

Nelsons Solicitors Limited

Nelsons Solicitors Limited’s ‘brilliant’ debt recovery team comprises debt collectors, credit controllers as well as legal practitioners who assist clients in all debt recovery matters, predominantly in the B2B space and with particular strengths in the consumer debt market. The legal services range from the pre-action collection process to the pursuing of court proceedings, the securing of judgments for clients as well as the enforcement of judgments. Clients hail from across the UK and cover various sectors, such as healthcare, financial services and engineering. The practice is headed by Simon Key with Kelly Bevan heading the day-to-day practice.

Practice head(s):

Simon Key; Kelly Bevan

Testimonials

‘We use their debt collection department for debts we struggle to collect. Their system on how to report the debt is very quick and easy. They keep you informed with all correspondence to the debtor. The debt collection department is very knowledgeable on how to pursue the debt. Their billing is very straight forward where they deduct any costs from the money collected which saves you sending payment.’

‘Very prepared and client oriented team. Great communication amongst them, to make sure in case the assigned solicitor has to escalate the matter or is absent for any reasons.’

‘My assigned paralegal has the best one I have ever worked with. He replies promptly and keeps me constantly updated with all the cases he is working on. He managed to contact former clients that were impossible to contact. the communications with him are always friendly but professional and he is always very clear and transparent about the different options. he has my full trust.’

‘They understand our products well and ensure they are familiar with our cases to get the best result for us. They are always well prepared for our meetings, with clear, detailed updates. They are always quick to give us updates on a case by case basis and provide excellent advice to move cases forward.’

‘The team are brilliant, their attention to detail is fantastic.’

Key clients

Hormann UK Limited

Nucleus Commercial Finance

Tokio Marine HCC International (group of companies)

Giant UK Ltd

Moorcroft Debt Recovery Ltd

Fayers Plumbing & Building Supplies Ltd

Freidman FM Limited

Love Brands Limited

Nottingham Industrial Cleaners Limited

Sustainable Drainage Systems Limited

Craftglaze Limited

Roythornes Solicitors

The client base of Roythornes Solicitors' debt recovery practice includes a variety of national and international businesses from various industries, such as IT, agriculture, manufacturing, food and beverage as well as healthcare. The team provides a ‘first class debt recovery service’ which includes a fixed cost recovery service option particularly aimed at small business owners. Victoria Stevenson is the lead partner of the debt recovery team and is supported in the day-to-day business by ‘extremely knowledgableCatherine Rickett. Clients praise the ‘high standard of service and advice’.

Practice head(s):

Victoria Stevenson; Catherine Rickett

Testimonials

‘Really reliable staff and communication is very good. Any questions or issue they address them straight away and all issue explained.’

‘Roythornes are a very professional firm who provide excellent customer service. They are always a pleasure to deal with, friendly, efficient and helpful. They have provided information and adapted it to suit our requirements and always deliver on time. The service provided is accurate, consistent and timely.’

‘The team is extremely knowledgeable, friendly and approachable especially if advice on a specific matter is sought. They always act with integrity, honesty and provide a high standard of service and advice. When we have instructed the team to act on our behalf, we have found that their work is thorough, accurate and professional.’

‘The team is very proactive, I have used the Roythornes for a number of years now without any complaints. Questions are answered quickly, confirmation of solicitor demand letters etc are received within good timescales.’

‘Each individual functions very well as part of the overall team.’

‘Responsive and quick at responding. Also passed across some complex cases and gained valuable advice on how to proceed.’

‘Good honest advice and prompt responses. Also helpful and knowledgeable.’

‘Catherine Rickett is excellent, keeping me up to date with progress of collecting debts, asking for information when required, and being helpful.’

Key clients

Grax

The Food Marketing Experts

Brown & Co

IS Sundries

Enterprise Loans

Wrights of Twycross

Approach Personnel

E4Law T/A Lextox

Mattioli Woods PLC

BWB Consulting

Masstock Arable (UK) Ltd T/A Agrii

Taurus Collections

Industrial Metal Services

Glenway Products Ltd

Elizabeth Michael Associates Limited

BAB Services

Radford Holdings Ltd

Trafalgar Scientific Ltd

Queensgate Centre Association

Business Loss Prevention

Work highlights

  • Instructed to recover a debt in the sum of £3,830.39 for unpaid invoices.
  • Instructed to recover a debt in the sum of £15,306 for unpaid invoices.
  • Instructed to recover a debt in the sum of £5,275.60, for unpaid invoices.

Smith Partnership

The debt recovery team at the Smith Partnership gives ‘indispensable’ advice to clients across a multitude of debt sectors, including educational debts, consumer lending, bridging loan shortfalls and trade debt. ‘Conscientious’ and ‘creativeClaire Twells heads the practice and is experienced in assisting public listed companies in relation to debt recovery concerning rental arrears for commercial property clients. Clients, who come from a variety of industries, including automotive, manufacturing, sport and hospitality, are impressed by the team’s ‘determination to succeed’.

Practice head(s):

Claire Twells

Testimonials

‘Very contactable and easy to work with and deliver the results asked for. Can’t fault them’

‘Claire Twells and her team also on hand to be contacted for updates on anything and also looking for and pursing all avenues possible to deliver the results.’

‘Very friendly. Professional. Always happy to help. Will bend over backwards to help and will always be fair on price.’

‘The team at The Smith Partnership is unparalleled. The support they have given us over the past three years has been indispensable. Their ability to quickly and effectively resolve challenging matters of commercial conflict, chasing payments and mediation have impressed our team continually. Their people are friendly, generous, and caring. They give us all the available options to resolve challenges in a way that a none legally trained person can fully understand. Their communication and use of technology have been extremely forward-thinking.’

‘We primarily work with Claire Twells. I’ve found her to be caring, conscientious, convivial and creative in her approach to all the legal challenges that we’ve commercially faced. I’ve never before worked with such a personable lawyer. Every time we’ve worked with the team at the Smith Partnership we’ve felt like our wellbeing has come first. Something I find doesn’t always happen when working with some lawyers.’

‘Their determination to succeed in debt recovery is outstanding. They conduct thorough searches to ensure that no opportunity is missed. They go the extra mile rather than giving up at the first hurdle.’

‘We felt we had a personal relationship and we weren’t treated as just another business. All enquiries were dealt with in a friendly, whilst professional manner.’

Key clients

Tidy Co Limited

Abbey Glass Limited

Busy Bees Nursery Limited

MEWA Textil Limited

Kiddie Winks Day Nursery

Derby County FC

Burton Albion FC

Evogo Limited

University of Leeds

Avanti Gas PLC

Work highlights

  • Advised Evogo on all aspects of debtor ledger based on hire of vehicles by individuals and consumers.
  • Recovering unpaid nursery fees for Busy Bees Nursery Limited.
  • Advised the client, Stonegate Group PLC, on all aspects of debt recovery in respect of non licensed property, licensed property and free of tie property for arrears.