For 14 years, AlixPartners has surveyed U.S. consumers and North American logistics, transportation, and supply chain executives to track the forces reshaping e-commerce delivery.
Trade disruptions, tariff pressures, and shifting sourcing patterns are rippling through supply chains while consumers, insulated from most of that complexity, are raising their expectations for what a delivery experience should look like. The result is a sector under pressure from both ends: costs rising upstream, tolerance shrinking downstream.
AlixPartners conducts this research every year to surface the specific shifts - in consumer behavior, executive priorities, and operational strategy - that determine which companies stay ahead of the curve and which fall behind it.
