Share on LinkedInShare on LinkedIn

ARTICLE · 20 JANUARY 2017

Google Maps App Now Tells Users If Locations Are Accessible, But Is It Accurate And Reliable?

Google Maps now provides information on accessibility, but the information may not be particularly reliable or useful to gauge accessibility.

United StatesTechnology

The Google Maps app now indicates if a location is "accessible" to wheelchair users.  Here's how it works: users can now click on various storefronts and other public places within the mobile app, and it will say whether the locations have accessible entrances. The information is listed under the "Amenities" section for each business.

This is not the first time that someone has attempted to provide information about the accessibility of businesses, as we previously reported, but the fact that this is a project powered by Google means it will likely produce information on many more businesses. It raises quite a few questions:

Is the information reliable?  It is our understanding that the information comes from "Local Guides" – users who answer questions in exchange for early access to new Google features. After collecting data over this past year, Google recently added the accessibility information to its popular Google Maps App.  We have very serious concerns

We operate a free-to-view policy, asking only that you register in order to read all of our content. Please login or register to view the rest of this article.

See more popular content from