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ARTICLE · 02 FEBRUARY 2024

AGs, AI, And Robocalls

Kelley Drye & Warren LLP
Kelley Drye & Warren LLP
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Kelley Drye & Warren LLP

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Two of the hottest consumer protection topics for state attorneys general (AGs) are robocalls and artificial intelligence (AI). AGs have been prioritizing the fight against robocalls for many years...

United StatesTechnology
Paul Singer
Paul Singer
Abigail Stempson
Abigail Stempson
Beth Bolen Chun
Beth Bolen Chun

Two of the hottest consumer protection topics for state attorneys general (AGs) are robocalls and artificial intelligence (AI). AGs have been prioritizing the fight against robocalls for many years, and AI seems to be on the agenda of nearly every AG conference in recent memory. These two consumer protection issues have intersected in the FCC's notice of inquiry (NOI) which sought comment to better understand the impact of emerging AI technologies on robocalls and robotexts. Because these two issues are a priority with many AGs, it is not surprising that a bipartisan group of 26 AGs took this opportunity to provide comments.

In the AGs' comments, they voiced their support for the work of the FCC, other federal regulators, and responsible actors in the telecomm industry who have worked collaboratively to fight illegal robocalls and text messages. The AGs then focused on whether or not calls made through the use of AI should be treated the same as a live agent pursuant

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