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ARTICLE · 30 JANUARY 2024

26 Attorneys General Ask For AI Telemarketing Restrictions

Klein Moynihan Turco LLP
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On November 15, 2023, the Federal Communications Commission ("FCC") issued a Notice of Inquiry ("NOI") seeking comment concerning...

United StatesTechnology
David O. Klein
David O. Klein
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On November 15, 2023, the Federal Communications Commission ("FCC") issued a Notice of Inquiry ("NOI") seeking comment concerning the impact that emerging artificial intelligence ("AI") technologies may have on the telemarketing industry. The FCC regularly issues rulemakings on issues that they deem pressing. One of the areas of new concern is the legality of AI-assisted telemarketing under the Telephone Consumer Protection Act ("TCPA") and/or the Telemarketing Sales Rule ("TSR"). As our readership is aware, the TCPA and TSR are federal statutes designed to protect consumers by restricting certain types of telemarketing communications. Recognizing that many emerging technologies have foreseeable impacts on consumer communications, the NOI represents the FCC's effort to evaluate whether TCPA regulations should be modified to address the future of AI use in the telemarketing industry.

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