Measuring Success In Design: Arcadis's Approach To Post-Occupancy Evaluation

Post-occupancy evaluation (POE) is a standardized and customizable data-driven process to enhance design quality by evaluating the alignment between the design intent and outcomes from occupant experience and building performance perspectives. Implementing POE in projects provides a holistic perspective of project success that benefits designers, clients, and occupants.

Despite a lack of industry investment in this field, looking at POE from a holistic perspective is a must as there are several stakeholders involved in the design and occupation process. For architects, POE provides important insightas they can utilize to improve future design outcomes. For clients, POE measures the impacts of the design decisions on the occupant's experience, wellbeing and satisfaction, and building performance. Additionally, POE shows the return on investment (ROI) by demonstrating how a design contributes to the project's environmental, social, and economic benefits.