Community Associations Must Adopt Internal Complaint Processes By Sept. 28, 2012

Virginia Common Interest Community Board (CICB) regulations require that community associations (including condominium associations, cooperative associations and property owners associations, but not voluntary civic associations) adopt internal complaint processes by Sept. 28, 2012. These processes can be set out in the rules and regulations of the association and require, at a minimum, that:

• Complaints be made in writing;
• Association complaint forms be provided upon request; and
• Procedures for delivering, acknowledging and addressing complaints to the association be established, including timeframes and methods for requesting additional information or disposition of complaints lacking support and responding to complaints, document retention requirements, a list of specific information required as a part of each complaint, notice about when each complaint will be considered, and written notice of the final determination of any complaint, including information