Call Recording Class Actions: Why Your Business Should Care

There has been a recent upswing in telephone call recording actions across the U.S., so businesses should be mindful of their call-recording practices, be on the alert for future litigation, be proactive in training employees and providing them manuals that address proper call-recording protocols and practices, the author writes.

 Imagine being served with a putative class action complaint that seeks millions in damages against your company for ''illegal recordings.'' Whether you are a sophisticated general counsel of a large corporation or an in-house lawyer at a small mom-and-pop shop, this is unwelcome news. Class actions inevitably disrupt business operations, and they are very expensive to litigate and often are even more expensive to settle. You skim the complaint and discern quickly that this is a callrecording class action, based on another state's law, such as, for example, California Invasion of Privacy Act (CIPA), Penal Code sections 631 et seq. And at