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ARTICLE · 17 DECEMBER 2015

USCIS Launches A Virtual Assistant And Her Name Is EMMA

Fox Rothschild LLP
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U.S. Citizenship and Immigration Services ("USCIS") launched a new virtual assistant named "EMMA" on December 2, 2015.

United StatesImmigration
Alka Bahal
Alka Bahal
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U.S. Citizenship and Immigration Services ("USCIS") launched a new virtual assistant named "EMMA" on December 2, 2015. Emma provides customers quick help allowing easier navigation in finding information from USCIS.

Emma is named after Emma Lazarus, whose famous words are inscribed at the base of the Statue of Liberty.

Emma was created in response to a developing need in self-help tools and to enhance customer service. Presently, USCIS call centers are the centralized mechanism for customer inquiries concerning general information requests that can be found via the Internet. Due to the increasing high volume of callers, Emma was developed to streamline customer questions and to provide that information online as a virtual assistant.

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