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ARTICLE · 09 NOVEMBER 2020

State Regulators Add Customer Complaint Management To SES Platform

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The CSBS recently announced that state financial regulators are now able to enter and process customer complaints electronically within the State Examination System technology platform.

United StatesFinance and Banking
Aileen Ng
Aileen Ng
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The Conference of State Bank Supervisors (CSBS) recently announced that state financial regulators are now able to enter and process customer complaints electronically within the State Examination System (SES) technology platform. The new functionality will also make available summaries of all complaints to any state regulator using the complaints system. Companies that are licensed or registered through the Nationwide Multistate Licensing System (NMLS) will receive the SES Consumer Complaints enrollment information when their state regulator is ready to utilize the new system. Once enrolled, companies will work with their regulator inside the system to resolve consumer complaints.

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