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ARTICLE · 24 DECEMBER 2020

CFPB Ombudsman's Office Issues Annual Report

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The CFPB Ombudsman's Office recently released its FY2020 annual report.

United StatesFinance and Banking
John L. Culhane, Jr.
John L. Culhane, Jr.
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The CFPB Ombudsman's Office recently released its FY2020 annual report. The Ombudsman's Office is intended to serve as an independent, impartial, and confidential resource that assists consumers, financial entities, consumer or trade groups, and others in informally resolving process issues with the CFPB.

In the annual report, the Ombudsman provides examples of the Office's work in FY2020 and discusses the types of internal and external engagement in which the Office has participated during that period. The report includes a discussion of a new beta test that the Ombudsman's Office conducted for a post-examination survey of companies supervised by the CFPB. In a blog post about the report, the Ombudsman stated that following completion of the report, the Office concluded its beta test evaluation and determined that the Office will conduct a post-examination survey of supervised entities as a new initiative going forward.

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