When faced with a problem or question, do you reach for a
resource book or simply Google it to find a solution? Chances are,
you Google it (or ask Alexa). Typing in a quick search for an
answer is not only easier but usually significantly quicker.
Similarly, chatbots powered by artificial intelligence (AI) may
provide an easier and quicker way for employees to obtain fast
answers to their questions, rather than having to dig up their old
employee handbook from onboarding and painstakingly read through
the 100-page PDF in search of the applicable policy.
What Are AI Chatbots?
Chatbots are computer programs that are capable of simulating
conversations through voice or text. They are customizable and made
possible by the cloud, deep learning technologies, automatic speech
recognition, and natural language processing. More specifically,
they utilize machine learning and natural language processing to
take a request and, after processing, use algorithms to identify
the
