Getting the most out of employees has always challenged
employers. It is particularly difficult in today's highly
regulated business environment with increased global competition
and changing employee attitudes. Performance management is not just
about dealing with the poor performers. Instead, it's a more
holistic process that begins with getting the right people, setting
employee expectations, coaching employees, and ultimately
dismissing the poor performers or employees that do not fit into
the organization.
Step 1: Getting the Right People
In sports, the coaches with the best records are usually the best
recruiters. The same thing applies to the workplace. If you get the
best talent, you have to spend less time "coaching" their
performance. Getting the right personnel starts with your
recruiting efforts. It continues through the screening and
in-person interviewing stages. This part of the process involves
using criminal, credit, motor vehicle, education or
