Highlights from AlixPartners’ and Lamb Weston’s session at the POI 2026 Spring Summit
Consumer products companies have invested heavily in data, tools, and dashboards—yet many are still not seeing the commercial impact they expect. In a recent conversation at the POI Summit, Kim Cupelli, SVP Retail, Marketing, Insights and Innovation at Lamb Weston, and I reflected on the transformation we led together and why the challenge is less about analytics capability and more about how insights are used in everyday customer conversations.
When analytics don’t change outcomes
We described a familiar scenario:
- A promotion returns a negative ROI; finance concludes it should not be repeated
- Sales delivers that message to the buyer