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ARTICLE · 11 MAY 2026

What If The Problem Isn’t Your Analytics?

Consumer products companies invest heavily in analytics but often fail to see commercial impact because insights aren't effectively used in customer conversations. This case study examines how Lamb Weston transformed its commercial approach by reframing analytics around retailer objectives, democratizing insights through integrated tools, and embedding governance to shift from ad hoc negotiations to insight-led customer partnerships.

United StatesCorporate/Commercial Law

Highlights from AlixPartners’ and Lamb Weston’s session at the POI 2026 Spring Summit 

Consumer products companies have invested heavily in data, tools, and dashboards—yet many are still not seeing the commercial impact they expect. In a recent conversation at the POI Summit, Kim Cupelli, SVP Retail, Marketing, Insights and Innovation at Lamb Weston, and I reflected on the transformation we led together and why the challenge is less about analytics capability and more about how insights are used in everyday customer conversations.

When analytics don’t change outcomes

We described a familiar scenario: 

  • A promotion returns a negative ROI; finance concludes it should not be repeated
  • Sales delivers that message to the buyer

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