Joshua Horn was quoted in the Law360
article, "How To Handle the Client From Hell." Full text
can be found in the July 7, 2014, issue, but a synopsis is
below.
In a legal market where the buyer is king, legal service
providers are left competing for clients and often cannot be picky
about whom they represent. While attorneys may be able to work with
some challenging clients, certain clients may not be worth the
hassle, attorneys say.
According to Joshua Horn, a firm's initial screening
process is crucial to ensure that it is getting the clients it
wants. While some clients can be trained, others may be past the
point of being helped, says Horn.
"If somebody has been through a number of different
law firms, that should be a red flag that the problem is with the
client and not the firm," he said. "That's the first
client that is going to sue you for legal
malpractice."
