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ARTICLE · 19 FEBRUARY 2021

Planning To Change Your Refund Policy And Apply It Retroactively?

Frankfurt Kurnit Klein & Selz PC
Frankfurt Kurnit Klein & Selz PC
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Frankfurt Kurnit Klein & Selz PC

Frankfurt Kurnit Klein & Selz PC

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Prior to the pandemic, United Airlines gave refunds to passengers when the airline cancelled a passenger's flight or rescheduled the passenger's flight by more than two hours.

United StatesConsumer Protection
Jeffrey Greenbaum
Jeffrey Greenbaum
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Prior to the pandemic, United Airlines gave refunds to passengers when the airline cancelled a passenger's flight or rescheduled the passenger's flight by more than two hours.  In mid-March, as travel became dramatically disrupted worldwide, United changed its refund policy so that it only gave refunds to passengers who could not be re-accomodated on another United Airlines flight within six hours of the originally scheduled flight.  When United changed its policy, it also applied it retroactively to customers who had previously bought tickets.  And, that's why I'm writing a blog post about it. 

Under federal law, airlines are prohibited from engaging in unfair or deceptive practices in connection with the sale of airline tickets.  The U.S. Department of Transportation also long taken the view that an airline's failure to give a refund to a passenger when the passenger's flight was cancelled, or where there has been a significant schedule change, is an

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This post first appeared in Frankfurt Kurnit's Focus on the Data blog (www.focusonthedata.com). It provides general coverage of its subject area. We provide it with the understanding that Frankfurt Kurnit Klein & Selz is not engaged herein in rendering legal advice, and shall not be liable for any damages resulting from any error, inaccuracy, or omission. Our attorneys practice law only in jurisdictions in which they are properly authorized to do so. We do not seek to represent clients in other jurisdictions.

Originally published by the New York Legal Ethics Reporter

www.fkks.com

This alert provides general coverage of its subject area. We provide it with the understanding that Frankfurt Kurnit Klein & Selz is not engaged herein in rendering legal advice, and shall not be liable for any damages resulting from any error, inaccuracy, or omission. Our attorneys practice law only in jurisdictions in which they are properly authorized to do so. We do not seek to represent clients in other jurisdictions.

www.fkks.com

This alert provides general coverage of its subject area. We provide it with the understanding that Frankfurt Kurnit Klein & Selz is not engaged herein in rendering legal advice, and shall not be liable for any damages resulting from any error, inaccuracy, or omission. Our attorneys practice law only in jurisdictions in which they are properly authorized to do so. We do not seek to represent clients in other jurisdictions.

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