As retail banks across Europe look to assess the positive impact
of rising interest rates on their balance sheet Wealth Managers
continue to enjoy healthy market growth and the ability to use
technology to innovate, and not just to reduce operating costs.
However, we are seeing a growing trend of innovation that runs
counter to the fundamental customer experience that differentiate
the world's leading firms.
The Metaverse is becoming a prime example of an industry
investing in its own disruption. While still in an immature phase
there are high hopes that once the motion sickness problems are
solved, the graphics updated for this decade and the interminable
software issues settled it could hope to replace many instances of
in person human interaction. Until the technology is mature this
sets a dangerous precedent as it erodes one of the key
differentiators for the industry – your people and the
personal relationships they build.
