We are seeing an increasing number of our clients and prospective clients using artificial intelligence (AI) when providing information to us in the course of our dealings with them. This brings issues.
Undoubtedly AI provides useful assistance with collating huge swathes of information and summarising. Clients are using AI to draft grievances, collate chronologies, draft internal employment appeals and similar. What some clients fail to understand however is that AI does not analyse real-world data and is no substitute for knowledge or professional advice. Large language models like ChatGPT are trained on internet text. It is a textual tool not an analytical device. They are also putting into the public domain private information with little regard for confidentiality.